TY  - BOOK
AU  - Yates, Rochelle
TI  - A librarian's Guide to Telepnone Reference Service 
SN  - 0208020829
U1  - 025.5YAT  
PY  - 1986///
CY  - 1986
PB  - Libary Professional Publications, 
KW  - Telephone Reference Service
KW  - Reference Services
KW  - Community Information Service
ER  -